Terrible Experience – Avoid This Hotel!
I had one of the worst hotel stays ever. The room was dirty, smelled bad, and clearly hadn’t been cleaned properly. The biggest issue, however, was the absolutely appalling customer service. The front desk staff, especially Kathleen and Sheena, were extremely unprofessional. Kathleen even shouted at me over the phone — completely unacceptable behavior for someone in hospitality.
We booked the room with breakfast included, but on the first morning, we were told we couldn’t have breakfast because it “didn’t show up in their system.” Despite showing them our booking confirmation, they refused to honor it or provide a refund. I requested a refund for the breakfast we paid for and never received, but they flat-out refused.
This hotel clearly doesn’t care about its guests or providing basic courtesy. I do not recommend staying here.
Nurse Murl
家庭出遊
豪華雙床房
入住於2025年04月
5.0
超讚
評價於:2025年06月24日
I recently stayed at Sunday Hevea and had a wonderful experience. The room was incredibly spacious, clean, and very comfortable — perfect for relaxing after a day of exploring.
One of the highlights of my stay was definitely the food. Every meal I tried was delicious and freshly prepared, with a good variety of local and international options. The breakfast buffet had plenty of choices, and the restaurant staff were attentive and friendly.
Overall, I highly recommend this hotel if you’re looking for big, comfortable rooms and tasty food. I would happily come back again!
訪客用戶
夫妻/情侶出遊
豪華雙床房
入住於2025年10月
1.7
評價於:2025年10月13日
Hotel was understaffed by their own admission, waited 2 hours before room was ready for check-in. Room fridge was not working, no room slippers and floor was not exactly dust free. No complementary water. Totally no service at the restaurant, customers were just ignored by waitstaff. Pool users passes thru the restaurant wet and in swimwear. Lobby was full of unattended customers.
CjDLeon
夫妻/情侶出遊
豪華雙人間
入住於2025年03月
4.2
很好
評價於:2025年03月18日
Spacious and clean rooms. They have restaurant in GF where they serve buffet breakfast. Great for it’s price. The only problem is that you can hear other guests passing by the hallway and also guests checked in on top of your room. But overall great stay and recommended.
訪客用戶
家庭出遊
兩臥室豪華間
入住於2025年07月
1.7
評價於:2025年07月20日
They were understaffed. Lots of people are complaining in the lobby for waiting 2 1/2 hrs and more. Standard check-in is 12NN, some arrived later yet still had to wait. No complimentaries, even said that cancelling is allowed but they won't issue a refund, even if it's their issue in the first place.
When we checked in, the main door is crooked (so we are unsure of our safety esp since we have kids), there are no bath towels despite telling them thrice. I had to call the lobby 7x and no one was answering the call, so I had to call The Table (restaurant) yet no towels came in.
There are no door mats, my kid slipped because the floor is wet and we just had to use our own clothes to dry them out.
This is a horrible stay!!! The hotel looks good on the outside but their service and basic amenities are not hotel-worthy! Will never recommend booking here.
Terrible Experience – Avoid This Hotel!
I had one of the worst hotel stays ever. The room was dirty, smelled bad, and clearly hadn’t been cleaned properly. The biggest issue, however, was the absolutely appalling customer service. The front desk staff, especially Kathleen and Sheena, were extremely unprofessional. Kathleen even shouted at me over the phone — completely unacceptable behavior for someone in hospitality.
We booked the room with breakfast included, but on the first morning, we were told we couldn’t have breakfast because it “didn’t show up in their system.” Despite showing them our booking confirmation, they refused to honor it or provide a refund. I requested a refund for the breakfast we paid for and never received, but they flat-out refused.
This hotel clearly doesn’t care about its guests or providing basic courtesy. I do not recommend staying here.
Nurse Murl
家庭出遊 豪華雙床房
入住於2025年04月
5.0
超讚
評價於:2025年06月24日
I recently stayed at Sunday Hevea and had a wonderful experience. The room was incredibly spacious, clean, and very comfortable — perfect for relaxing after a day of exploring.
One of the highlights of my stay was definitely the food. Every meal I tried was delicious and freshly prepared, with a good variety of local and international options. The breakfast buffet had plenty of choices, and the restaurant staff were attentive and friendly.
Overall, I highly recommend this hotel if you’re looking for big, comfortable rooms and tasty food. I would happily come back again!
訪客用戶
夫妻/情侶出遊 豪華雙床房
入住於2025年10月
1.7
評價於:2025年10月13日
Hotel was understaffed by their own admission, waited 2 hours before room was ready for check-in. Room fridge was not working, no room slippers and floor was not exactly dust free. No complementary water. Totally no service at the restaurant, customers were just ignored by waitstaff. Pool users passes thru the restaurant wet and in swimwear. Lobby was full of unattended customers.
CjDLeon
夫妻/情侶出遊 豪華雙人間
入住於2025年03月
4.2
很好
評價於:2025年03月18日
Spacious and clean rooms. They have restaurant in GF where they serve buffet breakfast. Great for it’s price. The only problem is that you can hear other guests passing by the hallway and also guests checked in on top of your room. But overall great stay and recommended.
訪客用戶
家庭出遊 兩臥室豪華間
入住於2025年07月
1.7
評價於:2025年07月20日
They were understaffed. Lots of people are complaining in the lobby for waiting 2 1/2 hrs and more. Standard check-in is 12NN, some arrived later yet still had to wait. No complimentaries, even said that cancelling is allowed but they won't issue a refund, even if it's their issue in the first place.
When we checked in, the main door is crooked (so we are unsure of our safety esp since we have kids), there are no bath towels despite telling them thrice. I had to call the lobby 7x and no one was answering the call, so I had to call The Table (restaurant) yet no towels came in.
There are no door mats, my kid slipped because the floor is wet and we just had to use our own clothes to dry them out.
This is a horrible stay!!! The hotel looks good on the outside but their service and basic amenities are not hotel-worthy! Will never recommend booking here.
Sunday Hevea Hotel and Resort
(Sunday Hevea Hotel and Resort)附近飯店推薦
常見問題
Sunday Hevea Hotel and Resort的入住和退房時間是什麼?
入住時間:14:00以後 退房時間:12:00以前
Sunday Hevea Hotel and Resort是否提供早餐?
飯店不提供早餐。
Sunday Hevea Hotel and Resort提供哪些設施及服務?
停車場,24小時服務
Sunday Hevea Hotel and Resort附近有什麼熱門景點?
Clark Parade Grounds(約5.9公里),克拉克恐龍島公園(約7.6公里),克拉克自由港區(約5.5公里)
匿名用戶
好友出遊
兩臥室豪華間
入住於2025年02月
訪客用戶
商務出差
豪華雙床房
入住於2025年07月
訪客用戶
商務出差
豪華雙床房
入住於2025年04月
M382203****
商務出差
豪華雙床房
入住於2024年10月
M481146****
商務出差
豪華雙床房
入住於2024年12月
匿名用戶
家庭出遊
兩臥室豪華間
入住於2025年04月
Nurse Murl
家庭出遊
豪華雙床房
入住於2025年04月
訪客用戶
夫妻/情侶出遊
豪華雙床房
入住於2025年10月
CjDLeon
夫妻/情侶出遊
豪華雙人間
入住於2025年03月
訪客用戶
家庭出遊
兩臥室豪華間
入住於2025年07月
匿名用戶
好友出遊 兩臥室豪華間
入住於2025年02月
訪客用戶
商務出差 豪華雙床房
入住於2025年07月
訪客用戶
商務出差 豪華雙床房
入住於2025年04月
M382203****
商務出差 豪華雙床房
入住於2024年10月
M481146****
商務出差 豪華雙床房
入住於2024年12月
匿名用戶
家庭出遊 兩臥室豪華間
入住於2025年04月
Nurse Murl
家庭出遊 豪華雙床房
入住於2025年04月
訪客用戶
夫妻/情侶出遊 豪華雙床房
入住於2025年10月
CjDLeon
夫妻/情侶出遊 豪華雙人間
入住於2025年03月
訪客用戶
家庭出遊 兩臥室豪華間
入住於2025年07月